This role is work from home for residents within driving proximity to the Louisville, Kentucky Humana office.Īt Humana, we know your well-being is important to you, and it’s important to us too. We appreciate your application and will review your information as openings become available in this space. Bilingual in Spanish – must have the ability to effectively converse in Spanish while entering information into systems in EnglishĪdditional Information Please note that this requisition is a pipeline for our HR Call Center role.Experience using web-based human resource management systems – Workday.Associate's or Bachelor's degree in HR or a related field.Applicants must reside within driving proximity to Humana Louisville, KY office
or 11:45- 8:15 p.m.( EST) once training is complete Demonstrated ability to provide excellent customer service while multitasking.Minimum 1+years of inbound call center experience.Engage with others in a positive manner.Work simultaneously in various HR systems.Effectively communicate written and verbally.Regularly exercises discretion and judgment in prioritizing requests and interpreting and adapting procedures, processes and techniques, and works under limited guidance due to previous experience/breadth and depth of knowledge of administrative processes and organizational knowledge. Decisions are typically focus on methods, tactics and processes for completing administrative tasks/projects. Coordinates services with the human resource information systems, human resource program managers and technology specialists. Establishes standards and procedures for handling employee questions, transactions and administration of human resource programs. The HR Call Center Representative 3 ensures efficiency of service center operations, technology and transaction processes. May apply intermediate mathematical skills. The HR Call Center Representative 3 performs advanced administrative/operational/customer support duties that require independent initiative and judgment. The HR Call Center Representative 3 provides centralized human resource services spanning payroll, benefits and other transactions.
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